a) What experiences have you had with shopping online? I have never really shopped online but when i have i have bought items on eBay. It seems to be very popular and easy to use.
b) Describe a good experience. When i bought a DVD off the internet it was cheap and the quality was perfect and the same as what you would buy in any store
c) What did you like about the online store you used? eBay is very easy to use and fun because of the amount of items and the vast range of things that you can buy and also the safety of payment
d) Describe a bad experience. Once i bought a product and the buyer never sent it to me
e) What problems did you have with the online store? Some sellers can be difficult to deal with. They dont send the product you buy, prices are to dear and also the way you pay for the item can be challenging sometimes.
f) What features make an online store more appealing? The ease of use, the functionality of the page, the range of products
g) What features make an online store less appealing? If you have a bad experience you will be less likely to use or revisit the site again
h) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online? I think the price of goods will fall due to the migration of consumers online. The will be more demand for consumers services as it will be a major market prices will fall becuase firms will want more business.
Question 2
a) The dispersion of prices (that is, the spread between the lowest and highest price fora particular product) will narrow. At the moment the research shows there is high price dispersion, i think that in time prices will narrow as firms will fight for consumers business therefore cannot have to higher prices
b) The importance of brand names will decrease. I think that the importance of brand names will remain as people need to have trust in products, and not always go for lower prices
c) Price competition will make all products cheaper. Price competition will not necessarily make all products cheaper. Firms will base prices on a consumers willingness to pay for what the product is
d) Digital markets will become dominated by a handful of mega-sites, like Amazon.com. I do believe this statement. Consumers tend to rely on trust and by being a major site they have an advantage of being well knwon and trusted and dependibility is a massive key.
e) How do you think the balance of power between buyer’s and seller’s will change? Buyer's will eventually get the edge and have more say in price determination. Basic concept of supply and demand and as we move toward a more technological world demand will increase on the internet and therefore buyers will have the edge when it comes to products and services.
Question 3
a) What types of m-commerce services does your cell phone provider offer? My mobile phone provider offers games, music, mobile bill payment, all services that the interent can provide
b) Which of these services do you use? I use the internet throughout my phone so i can use banking, games, music, bill payment and so on
c) What types of transactions do you perform through your cell phone or other wireless device? Pay bills and general internet browsing
d) What types of transactions would you like to perform, but are currently unable to? I would like to be able to video call people but cannot as i do not have the capabilities
e) What is your opinion of wireless advertising/mobile marketing? I personally find wireless advertising annoying although it could be useful to some people. I find it annoying because i dont want my inbox constantly flooded full of stuff i dont want or need.
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